Review Week 1: Lost Books and Fines

It is that time of the year that I like to review some items. I will be doing these postings once a week for the next couple of weeks. Please read over this and do the assignment that will be at the end of the post.

Lost Books:

Sometimes when you are discharging items this window pops up:

















When it does, you should click cancel, NOT OK, and place the item on my desk with a note saying "item marked as lost." It is very important for our records and for the accounts that you click cancel.

This means that you should be looking at your computer screen after every book that you scan into the discharge screen. If you just scan another book it will automatically select OK and that would not be good.

Fines:
When a person comes in to pay a fine, if it is under $25 you can post it on people's accounts and the way that you do that is to click this button





in the charge screen. Once you are in that screen click the post button and fill out the form appropriately.















If the fines are $25 and over you cannot post on someone's account. This person has to talk with myself, Belinda or June. Do not do anything with this person's account! Only we can do it! Just inform the person that either you are getting one of us or if it is in the hours that we are not here feel free to give out my email (hkkaul@noctrl.edu) or phone number (630-637-5711) to have the person contact me.

Okay! Just so I know that you are reading these email or come in and tell me by 5pm Tuesday, January 25 the answer to these two questions:

1. What do you do if this window pops up:

















2. How would you handle the following situation: A patron comes in wanting to pay a $60 fine that is on their account and it is 2pm on a Saturday?

Please remember that you can always review this and other procedures by looking at the information services desk manual on the student assistant site https://sites.google.com/site/oesterlelibsa/home/information-services-desk-manual. Let me know if you have any questions and don't forget to give me these answers by next Tuesday!