Hello!
We are currently experiencing to Adobe problems where when you try to open an adobe document from the web it says you need to give the certificate permission or something similar, ITS thinks they fixed it. If you do run into this problem have the patron or yourself go down to the bottom right-hand part of the screen and right click over the Zenworks icon and select refresh. After that have them retry the adobe document, if that doesn't work, please have me send in a help ticket with that particular computer number.
Thanks!
Heidi