I-Share Hold Shelf

 All, 

Please keep the hold shelf more organized when pulling books off of them. Letter labels have been stuck in haphazardly and books have been falling over, making the shelf look like a mess. Presentation is important, as well as organization. When you need to pull books off when a patron is checking out, make sure to straighten anything that has fallen over or close any gaps. Do not leave it a mess. 

Thank you, 

Neena

Further development and training

Career Development just sent this to us and I thought I would send it along to you guys, in case you were interested.

Human Resources, in collaboration with Career Development is offering an opportunity to help student workers to kick it up a notch. On October 11th, from 12-1 and again from 1-2, we are offering a 50 minute session to help workers learn about professionalism, appearance, expectations and customer service. You will also see the value of the work that you do for us, but in terms of transferability to any future job. This will be held in the WAC Banquet Hall on the second floor.

Please consider attending either one of these sessions. Lunch will be provided, but you must RSVP to Career Development (x5141) to reserve a space. We are confident that students will enjoy the session and will leave with more than they came in with.

If you have any questions, please contact Jeff in Career Development

Review Week 5: Customer Service

Hello! This week's review is short and simple, be friendly to people!. You should be constantly looking up and around to see if anyone needs help. I know that at the information services desk it is sometimes hard to notice when people walk but you shouldn't be so engrossed in what you are doing to not be looking up. When someone walks up or calls, speak clearly and loud enough for the person to hear you, make the person feel welcome. It is never good to make a person feel bad for asking for help.

Please tell me the answer to the following two questions by next Tuesday, March 1st at 5pm.

1. What is the telephone greeting?
2. How do you transfer a call?

Thanks!