We will take a break on reviews from now until the end of the term. I will start back up next term though. This does not mean stop checking the blog because you never know what might come up!
Thanks!
Heidi
Tuesday, March 1, 2011
Thursday, February 24, 2011
ASC and SC positions
February 23, 2011
To All NCC Library Services Student Assistants,
It is with great pleasure that I announce the appointment, effective Summer Term 2011, of Angie Negrete as Student Coordinator. I am also pleased to announce that Obaid Khurram and Delaney Fluker have accepted the position of Assistant Student Coordinator beginning Spring Term 2011.
Please join me in extending best wishes to Angie, Obaid, and Delaney in their new positions.
Belinda L. Cheek
Coordinator of the Student Assistant Program
Tuesday, February 22, 2011
Student with anticipated graduation this spring or summer
Any students that are anticipating to graduate this spring or summer please contact me and let me know what your major(s) and minor(s) are. Please let me know by Thursday, February 24th by 5pm!
Thanks!
Heidi
Thanks!
Heidi
Review Week 5: Customer Service
Hello! This week's review is short and simple, be friendly to people!. You should be constantly looking up and around to see if anyone needs help. I know that at the information services desk it is sometimes hard to notice when people walk but you shouldn't be so engrossed in what you are doing to not be looking up. When someone walks up or calls, speak clearly and loud enough for the person to hear you, make the person feel welcome. It is never good to make a person feel bad for asking for help.
Please tell me the answer to the following two questions by next Tuesday, March 1st at 5pm.
- What is the telephone greeting?
- How do you transfer a call?
Wednesday, February 16, 2011
End of Term Matters
TO: Oesterle Library Student Assistants
FROM: Belinda Cheek, Coordinator of the Student Assistant Program
RE: End of Term Matters
DATE: February 16, 2011
It is time to complete the scheduling process for finals week and for Spring Term:
1. All student assistants are required to work their regular Winter Term schedule through Saturday, March 12th. ALL student assistants must sign up to work a minimum of 4 hours during finals week (March 13-16). Please see Heidi by 5:00 pm on Thursday, February 24th to sign up for your finals week hours.
2. Please complete your appropriate schedule at this page and return to Heidi either by email (hkkaul@noctrl.edu) or physically by 5:00 pm on Thursday, February 24th. Please fill this out thoughtfully, and remember that any schedules that are too full for us to work with will be returned for revision!! If for any reason you are not able to work Spring Term, please let Heidi know ASAP.
Tuesday, February 15, 2011
Review Week 4: Periodicals Desk
Hello! It's week 4 of the reviews! There are quite a few of you that have not answered my questions from week 3, please do that by 5pm today. Again, you should be checking this blog and the website every time you work.
The periodicals desk is what most consider to be the easiest shift when working at the library but I think I should review what you need to be doing while on the desk. Every person that works that desk is expected to keep an eye on the people in that room to make sure they are keeping their sound levels down, not talking on their cell phones and that there isn't any suspicious behavior. Another task you are required to do during every periodicals desk shift is to walk around the room, pick up any periodicals laying around, take stats on them, and shelve them properly. This includes microfiche! While you are walking around you should go out into the lobby area and straighten all the periodicals that are laying on those tables so they look nice and organized.
Sometimes you are going to get questions for help on finding a particular article. You can help someone only if they have the title of the article, the year, issue number and the journal name. If they are missing one of those things they should go up to get help from the reference librarian. One way you can find an article is to click the tab that says "articles," then click the link that says "browse journal, magazine and newspaper holdings." There you can search for the journal name, if it comes up with online databases click on one with the appropriate date range, find the year/issue number and then click the article title. If the only option is "North Central College print journals," click on that link, look for the appropriate year and see what format it will be in downstairs. From there you can direct where the item will be located, either in current or bound periodicals or the microfiche. There are many ways you can search for an article, I personally find that the easiest, but it is up to you.
Any other questions other than directional questions, "does NCC have this item," "where is this article or journal" "can I check out this periodical" should be directed to the reference librarian. Please don't try to answer any other questions than that.
Ok, here are your review questions of the week, they are due Tuesday, February 22 at 5pm, please email me (hkkaul@noctrl.edu).
Heidi
The periodicals desk is what most consider to be the easiest shift when working at the library but I think I should review what you need to be doing while on the desk. Every person that works that desk is expected to keep an eye on the people in that room to make sure they are keeping their sound levels down, not talking on their cell phones and that there isn't any suspicious behavior. Another task you are required to do during every periodicals desk shift is to walk around the room, pick up any periodicals laying around, take stats on them, and shelve them properly. This includes microfiche! While you are walking around you should go out into the lobby area and straighten all the periodicals that are laying on those tables so they look nice and organized.
Sometimes you are going to get questions for help on finding a particular article. You can help someone only if they have the title of the article, the year, issue number and the journal name. If they are missing one of those things they should go up to get help from the reference librarian. One way you can find an article is to click the tab that says "articles," then click the link that says "browse journal, magazine and newspaper holdings." There you can search for the journal name, if it comes up with online databases click on one with the appropriate date range, find the year/issue number and then click the article title. If the only option is "North Central College print journals," click on that link, look for the appropriate year and see what format it will be in downstairs. From there you can direct where the item will be located, either in current or bound periodicals or the microfiche. There are many ways you can search for an article, I personally find that the easiest, but it is up to you.
Any other questions other than directional questions, "does NCC have this item," "where is this article or journal" "can I check out this periodical" should be directed to the reference librarian. Please don't try to answer any other questions than that.
Ok, here are your review questions of the week, they are due Tuesday, February 22 at 5pm, please email me (hkkaul@noctrl.edu).
- What should you do if a patron is talking on their cell phone?
- How do you take a stat on a journal?
- Tell me in what databases can I find the following article: Creamer, Matthew. How Radiohead is rewriting the rules of online revenue. Advertising Age, 10/8/2007, Vol. 78 Issue 40, p4-48, 2p W
- How should you help a patron that asks you for help on research for a paper about the stages of grief?
- How long can a student check out a periodical for?
Heidi
ASC and SC Positions
Hello,
No one has applied for the ASC or SC positions. We are reopening the window for applicants. If you would like to apply, please take a look at the information on the blog post and send in your letters to Belinda (blcheek@noctrl.edu) by Thursday, February 15 by 5pm.
There are many of you that would be fantastic at these jobs so please reconsider!
Thanks,
Heidi
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