Review Week 5: Customer Service

Hello! This week's review is short and simple, be friendly to people!. You should be constantly looking up and around to see if anyone needs help. I know that at the information services desk it is sometimes hard to notice when people walk but you shouldn't be so engrossed in what you are doing to not be looking up. When someone walks up or calls, speak clearly and loud enough for the person to hear you, make the person feel welcome. It is never good to make a person feel bad for asking for help.

Please tell me the answer to the following two questions by next Tuesday, March 1st at 5pm.

1. What is the telephone greeting?
2. How do you transfer a call?

Thanks!