Phone Responsibilities

Make sure when you are answering the phone to answer with the greeting "Oesterle Library, how may I help you." Be friendly and attentive.

If a person is out of the office, please do not give details about it just say, "I am afraid that they are out of the office." Then offer to transfer them to their voicemail or ask if they would like to speak to someone else. If they do want to speak to someone, please transfer them to Denise, when you do this please say that you are transferring the person to the secretary.

Let me know if you have any questions.

Heidi