Finals week and Winter term schedules

Hello!

The finals week and winter term schedules are now posted on the calendars.  To see your winter term schedule move the calendar to 1/3/17.  Remember, our term begins on a Tuesday so you may have shifts on Mondays, move your schedule to the week of January 9th and you will see if you have shifts Mondays.

Let me know if you have an questions or problems.

Thanks!
Heidi

Customer Service Principles

As it’s been about 6 weeks since we all reviewed the new Customer Service Principles together at the Student Assistant Orientation, I thought we should review how we are doing. Have you read through the principles since that night? Can you name one or two of the areas that we felt we needed to work on the most? We all need to take some time to review and reflect on our progress! 

From my perspective, I feel that we have made some progress. In particular, I have seen some improvement in one of our areas of concern:

Know your limits. Know when to turn a question over to someone else, and do so as quickly and efficiently as possible.

We still have room for improvement on this principle, but I have seen significant efforts on the part of some to minimize the time it takes us to get patrons to their goal. Good job!

Where are our weakest points? I do not feel that our weak point is any one principle in particular. I think we are making fair progress on most. Instead, I feel that our biggest challenge is one that impacts all of our principles: visiting amongst ourselves, especially at the ISD. This is a concern for all levels of staff. We like each other, we enjoy working together, and we like to keep up with what’s happening! That’s great, but we need to find a way to make these discussions brief, and to more effectively resist holding them at the ISD. As we wind down toward the end of a very busy term, let’s all make a concerted effort to make the ISD a place where we can “be here” for our patrons.

End of Term Matters

TO:             All Oesterle Library Student Assistants

FROM:       Belinda Cheek, Access Services Coordinator

RE:             End-of-Term Matters

DATE:        October 27, 2016

The end of the term is rapidly approaching!  Please complete the following instructions as we prepare schedules for Finals Week and Winter Term.

1.      FINALS WEEK - All students are expected to work their regular work schedule through Saturday, November 19^th.  A finals week schedule is being prepared for Sunday, November 20^th through Wednesday, November 23^rd.  All student assistants are required to sign up to work a minimum of four hours during finals week.  The forms are on Heidi's desk in a folder on a display.  Please fill out your four hours by 5:00 on TUESDAY, NOVEMBER 8^th to sign up for your hours.

2.      WINTER TERM SCHEDULES - All student assistants who plan to work Winter Term will be assigned a work schedule before they leave for D-Term.  (If for any reason you don’t plan to work next term, please let Heidi know right away!!)   The schedule form should be completed to indicate when you will be available to work during Winter Term.  Please complete the appropriate form carefully and thoughtfully!  Also, remember that any form that does not leave enough hours for us to work with when assigning schedules will be returned for revision.  All forms should be given to Heidi by 5:00 on TUESDAY, NOVEMBER 8^th.

If you have any questions about this process, please do not hesitate to contact Heidi or me. 

D-Term Positions

TO:                  Oesterle Library Student Assistants

FROM:           Belinda Cheek, Coordinator of the Student Assistant Program

RE:                 D-Term Positions

DATE:            October 21, 2016

Oesterle Library has the following student assistant positions available for D-Term:           

     

FIVE PART-TIME POSITIONS (approximately 20-25 hours per week)

·         Expected to work the following dates:

November 28 - December 16

·         Hours will include daytime, evening and Saturday hours

Hours will also be available on the following dates during Christmas Break:

                             

·         December 19-20, 28-30

·         Hours available will be 8:00 a.m. – 4:00 p.m.

Student assistants working these positions will primarily be assigned to the Information Services Desk and/or the Periodicals Desk.  Student assistants may also be assigned to a few hours in other library units.

Preference will be given to applicants that:

·         are able to work all hours and dates

·         have an excellent attendance and work record

Campus housing is available at no extra charge for any student wishing to stay on campus during D-Term (November 28 - December 16).  Typically campus housing is not available during Christmas break (December 17-January 1).  Student assistants who have questions about the availability of housing during this time should contact the office of Residence Life.

Anyone interested in a position for D-Term should complete the application by Noon on Friday, October  28^th.

New Staff

I am excited to announce that we will have a new Access Services Assistant (with primary responsibility for interlibrary loan) beginning on October 11. We had a competitive field of applicants, but we are happy to announce that Neena Jenkins will return to Oesterle Library in this position. For those of you who are new to the library this fall, Neena graduated from North Central this past June. She worked at the library during all four years at North Central, most recently as Student Coordinator. I know you will all help me in welcoming Neena back in this new role.